TERMS OF SALE
The following conditions are valid from 01 January 2009 and are compliant with the Legislative Decree 22 May 1999, n. 185
The present general conditions can be updated or modified at any time by Colosi Lucrezia who will communicate it through the appropriate communication channels to customers (electronic mail). The consumer undertakes and undertakes, whenever there is a modification of the present general conditions, to arrange for their printing and conservation.
1. SUBJECT OF THE ONLINE CONTRACT AND ITS DEFINITION
"On-line" purchase contract means the distance contract, ie the legal transaction concerning movable property and / or services, stipulated between a supplier, Colosi Lucrezia with headquarters in C.so Roma, 34 - Paola 87027 (CS ) and a consumer and / or customer within a distance selling system organized by the supplier who, for this contract, uses only one or more remote communication techniques until the conclusion of the contract, including the conclusion of the contract itself.
All contracts, therefore, will be concluded directly through access by the consumer and / or customer to the website corresponding to the address colosishop.com, where, following the indicated procedures, he will conclude the contract for the purchase of the goods .
Colosi Lucrezia can ask the consumer and / or customer for a discretionary confirmation of the order placed. By consumer we mean any natural person who, in connection with you, has distance selling contracts, acts for purposes unrelated to any entrepreneurial activity carried out.
2. SALES PRICES AND PURCHASE METHODS
All sales prices of the products displayed and indicated on the website, for which they constitute a public offer pursuant to art. 1336 CC are inclusive of I.V.A. and any other tax.
The customer will be charged a shipping fee, clearly displayed before the order is finalized, which varies according to weight, size and destination (in Italy or abroad) of the order itself. The purchase contract is concluded through the exact compilation and the consent to the purchase expressed by the adhesion given "on line" or by signing the order form attached to the electronic catalog on the site. There is no minimum purchase order restriction, while the maximum purchase limit is 2000 euros.
The customer can pay for the goods ordered through the payment services indicated online at the time of purchase: paypal, bank transfer, postepay top-up, postal order, delivery to the courier (with a surcharge of 4.00 euros - fixed cash on delivery ) or in cash.
For more information: email@example.com.
3. AVAILABILITY OF PRODUCTS
The computer system of the site is designed to guarantee immediate order fulfillment and avoid unnecessary waiting for the customer; in fact, it indicates in real time, in its electronic catalog, the physical availability of the product and the possible condition of unavailability.
If an order exceeds the quantity existing in the warehouse, the IT system will allow to bring "at the checkout", buy and receive only the quantities in stock within the fixed times. The availability of products is not guaranteed on Sunday as the site is not updated. It may happen that two simultaneous orders do not allow the availability to be updated.
In the latter case, the lack of availability will be communicated within 72 hours and any waiting for the order to be fulfilled. If the consumer and / or customer does not consent to wait for the time required for delivery (beyond the deadline set by Article 6 of Legislative Decree No. 185/1999) the contract will be terminated and we will arrange within 48 hours to immediate cancellation of the payment.
4. EXECUTION OF THE CONTRACT AND METHOD OF DELIVERY
Colosi Lucrezia will deliver the selected and ordered products to customers in the manner described in the previous article, through trusted couriers and / or shippers.
Delivery times will never exceed those set by art. 6 Legislative Decree 185/99 (30 days).
For delivery date is meant the date relative to the first attempt by the courier to deliver the goods to the address (to be understood the main entrance of the building and not that of access to the private house), even if the attempt it is not successful due to the absence of the recipient or refusal of the goods.
The shipment is made within 24/48 hours from receipt of payment (credit in c / c, receipt of money order, etc.). Delivery is made in 24/48 working hours (48/72 for the islands), and in 2/3 working days for Europe.
For greater transparency to protect our customers, we will send a notification by e-mail, with all the data relating to the shipment and the consignment note number, giving you the possibility of checking the shipment online, from dispatch to delivery.
If the package is not perfectly intact, please reject the goods asking to put on the bill the "reason of the refused goods". Any disputes must be immediately raised to the Carrier, otherwise the product is considered delivered correctly. To avoid delays in delivery or storage due to the recipient's absence, we recommend checking the progress of your shipment using the tracking data, sent by email.
5. BUYER'S OBLIGATIONS
The consumer and / or customer undertakes and, once the "online" purchase procedure is completed, undertakes to print and keep the present general conditions, which, moreover, will have already viewed and accepted as a necessary passage in the 'purchase, as well as the specifications of the product being purchased, in order to fully satisfy the condition set out in articles 3 and 4 of the Decr. Legislative. n ° 185/1999. 5.1
it is strictly forbidden for the purchaser to enter false and / or fictitious data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively their own real personal data and not of third parties, or of fantasy.
The consumer and / or customer authorizes Colosi Lucrezia and undertakes to provide, at the discretion of the latter, a copy of unexpired identity documents. Failure to comply with the request for documents authorizes us to terminate the contract due to breach by the purchaser.
it is expressly forbidden to make multiple registrations corresponding to the same person or enter data of third parties. Colosi Lucrezia reserves the right to prosecute all violations and abuses, in the interest and for the protection of all consumers. The Client indemnifies Colosi Lucrezia from any liability deriving from the issuance of incorrect tax documents due to errors relating to the data supplied by the Customer, being the Customer solely responsible for the correct insertion.
By filling in the appropriate space, present on the website of the banking payment system, the consumer and / or customer authorizes to use their own credit card, or other card issued in place of the same, and to debit their current account in favor of Colosi Lucrezia the total amount shown as the cost of the purchase "on line".
The whole procedure is done via a secure connection directly connected to the bank owner and manager of the online payment service, to which Colosi Lucrezia cannot access.
If the consumer were to exercise the right of withdrawal, as set out in point 8 of these general conditions, the amount to be reimbursed will be credited to the same credit card.
By completing the registration form in the registration procedure necessary to activate the process for the execution of this contract and the relative further communications, the consumer and / or client authorizes Colosi Lucrezia to communicate the non-sensitive personal data (residence, address telephone) to trusted couriers and / or shippers used for the delivery of the purchased goods in order to allow the procedures necessary for their delivery.
The consumer and / or customer from the moment he receives the damaged goods or requests their return to the carrier has direct and exclusive action against the carrier itself. The latter is also responsible for the delay in delivering the goods to the recipient.
Colosi Lucrezia, in such cases, must be considered exempt from any liability for loss or damage (damage) of the goods from the moment in which the same is unreservedly delivered to the carrier for transport.
In the event of damage to the packaging or packaging, the Customer has the burden of placing reservations with respect to the things transported at the time of delivery, under penalty of forfeiture. In the event of partial loss or damage that cannot be recognized at the time of return, the consumer and / or customer must report to the carrier, under penalty of forfeiture, the damage just known and no later than eight days from receipt.
To this end, it should be noted that all packages are packed with personalized adhesive tape.
Colosi Lucrezia is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, at the time of purchase of the products, as it is not, at any time, part of the procedure.
The product images published on the site are purely indicative.
8. RIGHT OF WITHDRAWAL
The "consumer" who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 15 working days for goods from the day of their receipt .
This right can only be exercised by consumers, so all purchases made for purposes unrelated to business or professional activity, ie where a VAT number is entered in the appropriate order form, do not enjoy this right.
All items must be received in the same conditions of receipt, unused and completely intact, with the original packaging and any manuals, without any lack.
It is understood that the risks of transport for the return of the items are fully borne by the consumer.
The consumer can exercise the right of withdrawal by sending the relative communication via e-mail; a small comment on the incident is welcome, although not necessary and mandatory.
To facilitate the operations of return to the consumer that manifests its withdrawal, an identification number of return of goods will be communicated by mail. This number will facilitate the return of the goods, which must take place no later than ten working days from the communication of the return number. The return of the product for which the requested cancellation was received and received after the aforementioned deadline implies the forfeiture of the same with the simultaneous refusal to return it.
Colosi Lucrezia will accept the returned goods reserving the right to verify that the products have been returned in the state of origin and with the packaging intact. It is advisable to cover the original wrapping of the product with other protective packaging that preserves its integrity and protects it also from writing or from special labels. Only in this case will he forward the full amount paid by the consumer within the terms set by law.
Colosi Lucrezia will credit the same amount by bank transfer or other system (paypal, postepay top-up).
The right of withdrawal expires in its entirety when the "essential condition of the integrity of the goods" (packaging and / or its contents) is lost, in the cases in which Colosi Lucrezia ascertains: the lack of the original external / internal packaging; the absence of integral elements of the product; a use of the product that makes it impossible to restore them to pre-existing conditions of sale.
In the event of forfeiture of this right, Colosi Lucrezia will return the purchased good to the sender, debiting it with the shipping costs.
9. CONTRACTUAL RESOLUTION AND EXPRESS TERMINATION CLAUSE
Colosi Lucrezia has the right to terminate the stipulated contract by giving simple communication to the consumer and / or customer with adequate and justified reasons; in this case the customer will only be entitled to a refund of any sum already paid.
The obligations assumed by the client pursuant to art. 5 (Obligations of the purchaser), as well as the guarantee of the successful completion of the payment that the customer makes with the means referred to in art. 2, are essential, so that by express agreement, the non-fulfillment by the consumer and / or customer of only one of these obligations will result in the termination of the contract pursuant to Article 1456 of the Civil Code, without the need for judicial ruling, subject to the right for Colosi Lucrezia to sue for compensation for further damage.
10. ASSIGNMENT AND TREATMENT OF PERSONAL DATA
Colosi Lucrezia, in accordance with Article 13 of Legislative Decree 196/2003, declares that:
personal data is collected for the purpose of registering the customer and activating the procedures for the execution of this contract and the related necessary communications; these data are processed electronically in compliance with the laws in force.
The provision of data is mandatory as it is intended to allow access to services provided by Colosi Lucrezia.
Any refusal to respond involves the cancellation of the service.
Personal data will be communicated to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and disseminated exclusively for this purpose.
The processing will take place for a period of time not exceeding that strictly necessary for the fulfillment of the aforementioned purposes.
The interested party enjoys the rights referred to in art. 7 Legislative Decree 196/2003.
At any time the customer will be able to access and modify his personal data or request the cancellation of his personal data by sending a communication sent by e-mail to firstname.lastname@example.org
Owner and manager of the collection and processing of personal data is Colosi Lucrezia - Corso Roma, 34 - 87027 Paola (CS).